Notice of Privacy Incident – October 10, 2025

On July 17, 2025, Visiting Nurses Association of Texas (“VNA”) identified suspicious activity on our network. Upon discovery, we took immediate action to address and investigate the incident, which included engaging third-party forensic specialists to assist with determining the nature and scope of the incident. A thorough investigation determined that an unauthorized actor gained access to certain information in VNA employee email accounts. A comprehensive and time-consuming review of the contents of the potentially impacted email data is underway in order to determine the type(s) of information present and to whom that information relates. Once this review is completed, VNA will continue to work to provide potentially impacted individuals with notification as soon as possible.

Immediately upon learning of this incident, VNA took steps to secure our environment and undertook a thorough investigation. VNA also implemented additional technical safeguards to further enhance the security of information in our possession and to prevent similar incidents from happening in the future.

If individuals have questions about this incident, they may contact a dedicated assistance line at 214-689-0031, from 8:00 a.m. to 5:00 p.m. Central time, from Monday through Friday (excluding major U.S. holidays).

Additionally, it is always prudent to review health care statements for accuracy and report any services or charges that were not incurred to the provider or insurance carrier. As a best practice, individuals are encouraged to remain vigilant against incidents of identity theft by reviewing credit reports, account statements, and explanation of benefits forms for suspicious activity and to detect errors.

Individuals may also place a fraud alert or credit freeze by contacting the credit reporting agencies: TransUnion 1-800-680-7289, P.O. Box 2000 Chester, PA 19016, transunion.com; Experian 1-888-397-3742, P.O. Box 9554 Allen, TX 75013, experian.com; Equifax 1-888-298-0045, P.O. Box 105069 Atlanta, GA 30348, equifax.com.

Individuals can further educate themselves regarding identity theft, fraud alerts, credit freezes, and steps to protect their personal information by contacting the credit reporting bureaus, the Federal Trade Commission (“FTC”), or their state attorney general. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, your state attorney general, and the FTC.